1) Professional After-sales Service Team
The after-sales service team consists of after-sales personnel, technicians and technical engineers to ensure that the timely service rate reaches 100%.
2) Professional service engineers with online support
Online technical service via video to guide you on how to operate and repair your equipment.
3) Factory Tour Service
Supports on-site factory inspection service or show you our factory condition through real-time video.
4) Fast Delivery: Enough Stocks For lmmediate Delivery
we have enough stocks for standard models to meet urgent needs.
5)Non-Fumigation Packaging Box
Non-fumigation packaging box with buckle type lock for safety shipping.
Company Introduction
·Nanjing ChunMu(CM) Refrigeration , founded in 1998, the factory covers an area of 10,184.17㎡, is a smart modeling enterprise specializing in refrigerant recovery, purification, charging equipment research and development, manufacturing as an integrated whole, and set up a research and development service center in the USA in 2019, and the existing domestic and foreign staff of nearly 100 people.
·21 years export experience, exprot to more than 64 countries. York, Carrier, Trane and other Fortune 500 companies long-term partners.
·CM products have strict quality control, products through the European Union CE certification, ATEX explosion-proof certification, ISO9001 certification.
FAQs
Q1: Minimum Order Quantity(MOQ) and product delivery time
- MOQ: 1 Unit.
- Product Delivery Time: 7-30 days(Specific time according to specific products)
Q2:The whole order process is tracked throughout
- Technical proposal communication → Order production → Performance test → Packaging→ Necessary documents confirmation →Transportation → Customs declaration → Shipping→ Installation assistance(provide user manual or install video) → After-sales support. Buyer will receive the notification mail (include photos, report or other documents) in each process.
Q3: Could you customize the equipment?
- OEM and ODM are accepted, or any other unique customization needs. ChunMu's experienced technical engineers will provide selection guidance or help design customized models.
Q4: What does the sales service include?
- Any price inquiries or technical inquiries will be responded within 24 hours.
- Experienced technical engineers will give the model selection guide or help design the customized model.
- Besides the temperature control units, other install parts or auxiliary equipment is optional according to customers' requirements.
- Detailed quotation scheme and system configuration will be provided to the customer together.
- All necessary installation documentation (e.g. Electrical diagram, User Manual) will be provided in both electronic copy and hard copy.
- Perfect after-sales service system, it's including: Technical guidance, detailed machine maintenance methods, troubleshooting, solutions, regular return visit etc.
Q5: What kind of warranty do we offer?
- All the products are passed strict test, and CM Refrigeration provide 12 months guarantee since the date of bill of lading. During this guarantee period, CM Refrigeration provide spare parts without any charge in case of quality discrepancy caused by us. If out of guarantee period, we still can charge the buyer cost price of spare parts and provide Technical Product support for customers.
